Denied Vehicles, No Refund – Carla Kept Over €1,670 Despite Failing to DeliverI’m writing this review to warn non-EU travelers — especially those visiting Italy — about Carla Car Rental’s deceptive booking practices and refusal to refund for services they failed to deliver.🔻 Here’s what happened:I booked three vehicles through Carla for a family trip to Italy:• Rome – Voucher #3400086• Florence – Voucher #3410351• Milan – Voucher #3410371In each case, I paid in advance, received confirmation emails, and presented myself at the pickup location with my valid physical UAE driver’s license in English, which meets international rental standards.To my shock, I was denied all three rentals by Carla’s local partners, who demanded an International Driving Permit (IDP). Yet, Carla’s own booking confirmations only stated that a driver’s license and credit card were needed. No clear or visible warning was shown during the booking or payment stages.Even the “requirement” they now refer to was only mentioned deep in the Terms & Conditions as a recommendation, not a hard legal rule — and it never appeared in any of the main documents they emailed or highlighted at checkout.💶 The result?• 3 bookings denied• Over €1,670 paid• Zero service delivered• Carla offered only $500 in “Carla Cash”, which is essentially store credit I have no use forAfter over a month of back-and-forth communication, Carla has now stated they refuse to refund or compensate beyond their credit.⚠️ Be warned:• Carla hides critical driving requirements behind fine print• They take no responsibility when their partners deny you service• Their “non-refundable” policy applies even if you receive nothing in returnAvoid Carla at all costs unless you’re willing to risk losing your money — and being stranded without a car despite a paid booking.
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