They had good rates, but I had to cancel and rebook due to Fox not allowing a time change after the original rental contract was booked. I took the Carla cash refund option since I was going to re-rent a car. Carla cash can be used right away instead of waiting 7 days for a card refund. I then discovered that I could not use all my Carla cash unless I bought all the offered options that you can purchase when renting any car. My problem was that my first rental used all the options, so my prepayment was several hundred dollars, which I credited back to Carla cash. When I tried to rent my next car with bare-bones purchased options, I could only use $20 worth of Carla cash. Seeing this would be forever to use up when renting, I made several calls and then wrote a nice letter explaining my problem and asking for a refund to my card account. I was emailed back that this was not the normal procedure, but that they would review my circumstances. I received a nice refund email and was credited the money within a week. While not happy with the number of calls I needed to make, nor the confusing Carla cash refund learning curve, overall, I would need to give them a favorable rating. I had no problems with customer service, but then I was not combative in tone. I believe that if they explained the whole refund procedure better on their refund page, it would have prevented my whole problem.
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Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. 2.5M+ rental cars selected annually on Carla.
You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses.
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