À FUIR (English version if needed below) Si je pouvais ne mettre aucune étoile je l’aurais fait! Par où commencer. J’ai réservé via Skyscanner qui m’a renvoyé sur ce site que je ne connaissais pas et j’ai tenté le coup. Bien mal m’en a pris! J’ai réservé une voiture depuis la France pour un voyage en Europe et j’ai été confronté à plusieurs frais supplémentaires inattendus qui ont fait passer le prix de 131 € à 202,76 €.Premièrement, la voiture fournie était électrique, alors qu’aucune mention claire n’a été faite lors de la réservation. On a proposé de me facturer 80 € de plus pour passer à une voiture essence. Les codes et acronymes utilisés par le site (CCAE, “E”) ne sont pas expliqués, et un client normal n’est pas censé les connaître que ce code et notamment le « E » en fin de code signifie qu’on book une voiture électrique surtout quand la photo montre une voiture thermique!Deuxièmement, le site indiquait que l’assurance et la responsabilité civile étaient incluses, mais j’ai dû payer une couverture de base obligatoire en Europe, ce qui n’était pas précisé et n’aurait pas dû être nécessaire.Enfin, j’ai été facturé pour traverser la frontière Belgique-France, alors que je loue régulièrement à l’aéroport de Bruxelles avec d’autres distributeurs sans jamais avoir eu ce genre de frais supplémentaires, heureusement que nous sommes dans l’union Européenne et l’espace Schengen! Bien entendu, ce supplément n’est pas standard et n’a jamais été mentionné lors de la réservation.En résumé, ce site cache des frais importants et manque de transparence, et le service client ne reconnaît pas clairement les erreurs. Je ne recommande absolument pas ce site et conseille à tout utilisateur de l’éviter à tout prix, sous peine de se voir facturer des frais inattendus! Alors fuyez le. J’écris aussi en anglais pour prévenir le plus grand nombre: AVOID THIS WEBSITEIf I could give zero stars, I would! Where do I even start? I booked through Skyscanner, which redirected me to this site that I had never heard of, and I decided to give it a try. Big mistake! I booked a car from France for a trip within Europe and was faced with several unexpected extra charges that increased the price from €131 to €202.76.First, the car provided was electric, although no clear mention of this was made during the booking. I was offered the option to pay €80 extra to switch to a petrol car. The codes and acronyms used on the site (CCAE, “E”) are not explained, and a normal customer is not expected to know that the “E” at the end of the code means the car is electric—especially when the photo shows a petrol car!Second, the site stated that insurance and liability coverage were included, but I had to pay for mandatory basic coverage in Europe, which was not disclosed and should not have been necessary.Finally, I was charged an extra fee for crossing the border from Belgium to France, even though I regularly rent cars at Brussels Airport with other providers without ever facing such fees—fortunately we are in the EU and Schengen Area! This extra charge is clearly not standard and was never mentioned at the time of booking.In summary, this site hides significant fees and lacks transparency, and the customer service does not clearly acknowledge mistakes. I absolutely do not recommend this site and advise all users to avoid it at all costs, or risk being charged unexpected fees. Run away from this site!
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