There was very little detail offered with the booking, it was not made clear that the extra instance wasn’t with the hire company but a self standing policy.I was asked to pay €32 a day for the Eurocar cover at the desk, or take the risk of having a €2400 excess and claiming back through Carla. I took the risk, having used stand alone policies in the past and having made a claim in the past.On returning the car there was a chunk out of one of the tyres, obviously not from an accident but just normal driving. When I went to claim, I was informed that they would not consider the claim without a separate police accident report. Obviously there was no such report. In effect I had no additional insurance and could have ended up having to pay €2400.They are basically a scam, I will be taking this to the insurance ombudsman.
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