We booked a car for a few days in Palermo, Sicily. The booking process was simple but very light on details. For collection of the vehicle at the airport it simply said "contact the local provider." Who the hell was that? So I messaged and asked an asked a few questions and asked for a contact. I received an AI response paraphrasing my question, giving no useful info but did give me a phone number. I sent a message.The next day we rock on up at the airport and try to follow the instructions. I am told to phone the number provided and get a shuttle, but the lady at the office says no, walk to our kiosk and gives directions. We walk all over the rental yards but no, no vendor. More phone calls ensue. There were 15 in all taking up 2 hours. After hours of calls and much frustration - even the local airport police got on the call twice - the vendor agrees to pick us up at the arrivals gate. More time goes by and more calls until we finally all realize that Carla has given us the contact for a vendor in Cagliari, Sardinia, not Palermo, Sicily. How embarrassing! The Cagliari people are blameless and did an excellent job trying to help us out... But they're 470 kilometers away!!!!Having completely F-d up the booking and offering nothing but an Ai response, we booked with another vendor. That was 3 hours of our life wasted.So, when we got mobile access again I see a message from Carla saying "have you collected your car - yes / no". I respond no and try and report the issue. As soon as I say "cancel" the automated page tells me they have no record of my booking, name or email. I have their emails!I finally manage to report the issue to the useless AI which tells me how sorry they are and it sounds like the supplier is at fault. NO - YOU ARE AT FAULT. Ill be disputing the charges. This company is a complete fraud and scam BOT. Maybe you get a car, maybe you don't. Don't believe the 4.5 star Google play store rating. Its bs.
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