I initially faced problems with my credit card not going through, so I submitted a new booking. I received an email confirmation, but there were no reservations showing in the app. Then, the system displayed duplicate reservations. Despite multiple calls and emails explaining the situation, and the cancellation of one duplicate by the support team, the service refuses to refund the second $1495 charge. It’s unreasonable for one person to need two cars for the same time and date. I also purchased an additional service, which should allow for cancellations, especially if notified within 24 hours. The reviews indicate that this is a common issue with the service.
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Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. 2.5M+ rental cars selected annually on Carla.
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