rentlifepm.com

Has to be by far the worst agency I…

Has to be by far the worst agency I ever had to deal with. I was living abroad at the time and all It started when they tried to scam me. They told me I needed to pay £175 for a new toilet seat. They only needed to fit it back on the toilet seat as it came loose. So I got someone to fix it myself for £35 (which I paid for myself, and they didn’t give me the money back). It was at this point, I was a bit suspicious about the company practices, so I would research everything from this point.The tenants also created mould on my wall which needed to be cleaned and fixed. They cut a big hole in my wall and they lost the plaster they cut out the wall. So it needed to be replaced and now you can see a big square cut out in the wall, so they didn’t do a good job of that.They also paid for a cleaner to clean the mould. But when I asked for the invoice. I checked the address and called the number on top. The address didn’t exist. It was registered to another company. And when I called the cleaner.At this point, I was very angry, and I just wanted my apartment back. So when their tenancy ended. I went to collect the keys, they instructed me that I needed to wait for a report to be done so I can claim any money for repairs (which is fine). But they failed to tell me that if I collected the keys, they cannot get the cleaner in. They could have told me this when collecting the keys. But they didn’t.Also, the “students” who were living in my apartment didn’t pay any of their bills. There was a court order for the students to pay £1300+ in council tax fees. I don’t know how this could happen. They didn’t pay their energy bills or water bills.So if you do go with this agency. Make sure you check which companies they use to fix issues l, cleaning, etc. Make sure you are paying the correct amount and make sure they are legitimate. They don’t care for your your issues, they just look for ways to make money.

Date of experience: Jul 12, 2025