This is for the rentscape located at Marseille airport I am utterly appalled by the abysmal service provided by Rentscape Car Rental Company. To start the shuttle service to the pickup point was egregiously misrepresented, leading to over an hour of frustrating attempts to locate the site. Furthermore, the shuttle driver was unprofessionally rude. My sister-in-law, who rented a vehicle and took out full insurance coverage, experienced an incident involving a rock on a routine road that resulted in a single tire puncture. The process for arranging the car pickup after the accident was incredibly frustrating, requiring us to contact the pickup service ourselves, which left us stranded on the road for hours with a small child. Following this, despite my sister in laws comprehensive insurance, Rentscape not only refused to return her deposit but also falsely claimed that two tires were damaged. They accused her of being negligent when this was clearly an accident. They failed to provide a replacement vehicle for an entire week, leaving our family completely inconvenienced. To top it off, Rentscape had the audacity to attempt illegally unauthorized withdrawals from her account. This level of service is not only unacceptable but indicative of deeply flawed business practices. I strongly advise against using Rentscape, as their conduct reflects a shocking disregard for customer satisfaction and integrity.
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RENTSCAPE est le premier réseau 100% français et indépendant. Spécialiste de la multimodalité : voiture, van aménagé, utilitaire, flotte en autopartage.
Notre but est d'offrir la solution la plus adaptée à un prix imbattable.
