Revising my original review. The apartment we are staying in is great. However, the customer service really went downhill after check in. The agent who helped me with my initial booking was great. But getting help afterwards has been like pulling teeth. I email the appropriate email and get zero response. I message them on WhatsApp and Instagram and they become nonresponsive. Its going on 2 weeks since I sent my request for help and its still not resolved. This has happened several times throughout our stay. I cannot even imagine what they would be like if I had a maintenance emergency. Now because they screwed me, my kids, and dog over, I have to find another place to stay when our current booking ends because of their lack of response to my requests for help since October 9th. Additionally, I have Gold membership and means priority support. That did not happen whatsoever. I would not recommend using their service.EDIT TO ADD:When I reached out via email and WhatsApp there were no other bookings. It was clear to do a booking for the timeframe I was looking to do. There was not another booking for the dates until today, 10/19. But I originally reached out for assistance on 10/9 to extend my booking. Your company did not reach out during any of those times I requested assistance via email nor WhatsApp .ETA:After me trying to reach out to this company for weeks, they did not reach out to me until after I posted this review claiming someone from "Guest Relations specialist" would be reaching out. Its going on over 24 hours and nothing yet. They also reached out through the same email address I have been emailing.
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RENTUJEMY is a tech-driven European short-term rental operator, delivering full transparency, reliable owner payouts, and exceptional guest experiences across all our destinations.
We operate in prime destinations across Poland and the Dubai, United Arab Emirates.
We manage hundreds of properties in Poland and the UAE — including Warsaw, Łódź, Kraków, Gdańsk, and Dubai — and are fully licensed in all regions, including DTCM certification in Dubai. Owners benefit from guaranteed on-time payouts, detailed performance reporting, and multi-channel exposure. Guests enjoy exceptional stays with 24/7 support and local expertise. With millions in monthly payouts and a commitment to European precision, RENTUJEMY is the trusted choice for both owners and travellers.
We maintain high standards for all apartments featured on our website. Each property is either fully managed by us or operated under a co-hosting model, where we uphold our quality requirements and handle all customer service.
Polish:
RENTUJEMY to europejski operator najmu krótkoterminowego oparty na nowoczesnych technologiach, zapewniający pełną transparentność, terminowe wypłaty dla właścicieli oraz wyjątkowe doświadczenia dla gości we wszystkich naszych lokalizacjach.
Działamy w najbardziej atrakcyjnych lokalizacjach w Polsce oraz w Dubaju, Zjednoczone Emiraty Arabskie.
Zarządzamy setkami nieruchomości w Polsce i ZEA — w tym w Warszawie, Łodzi, Krakowie, Gdańsku i Dubaju — posiadając pełne licencje we wszystkich regionach, w tym certyfikację DTCM w Dubaju. Właściciele korzystają z gwarantowanych, terminowych wypłat, szczegółowych raportów oraz ekspozycji w wielu kanałach sprzedaży. Gościom oferujemy wyjątkowe pobyty z całodobową obsługą i lokalną ekspertyzą. Przetwarzając co miesiąc miliony w wypłatach i kierując się europejską precyzją, RENTUJEMY jest zaufanym wyborem zarówno dla właścicieli, jak i podróżnych.
Utrzymujemy najwyższe standardy dla wszystkich apartamentów prezentowanych na naszej stronie. Każdy obiekt jest w pełni zarządzany przez nas lub działa w modelu współhostingu, w którym dbamy o jakość oraz przejmujemy pełną obsługę gości.See more
