I wanted to leave a sincere thank you to the support team, specifically Carmen. I got into a bit of a bind: I forgot to cancel my subscription, and also got a wrong amount to pay. I wrote to support, and Carmen got back to me very quickly. I was pleasantly surprised by the tone of the conversation—polite and human, without any robotic templates. Carmen was very quick to respond, and in the end, the issue was resolved in my favor. I really appreciate such an attitude and tone of voice! Thank you for working with heart:)
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