Absolute worst customer service ever. Was a loyal customer since they started and were called AliveByNature (2017). Placed orders in 11/2025, no problem, went to place an order on 2/10/26 and it immediately was cancelled and refunded by them. I alerted them, they claimed it was it was lack of funds on my card, when I had more than sufficient. Tried paypal, shoppay, two different cards, etc. and same thing happened each time. They kept telling me it was my card and the story then changed from lack of funds, to it was their card approval service softward had marked it as suspected fraud. Called my bank, Visa, no problems there, all was good according to them, no suspected fraud reported, in fact they both said it was an error with Renue's approval software, and/or, they had blocked my card themselves. Grant is a real piece of work, a know it all. Don't complain about one of their products , they will block you. BTW, double check their 3rd party certifications. Ended up buying a better product elsewhere with the same credit card and no "suspected fraud alert" on my transaction, it went right through. Wow, what a shock, just as my bank said, no fraud. Overpromise on products, underperform on service. Something is fishy!
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