I participated in tournaments on Repeat.gg and performed well, but my account was suddenly suspended for alleged “smurfing” without any clear evidence or explanation.
I played fairly and even offered to provide replays of my matches to prove this, but no one ever asked for them or reviewed anything.
I tried contacting support multiple times, but only received automated responses with no human review or meaningful clarification.
When I asked about this issue in their Discord community, my messages were deleted and I was given a timeout despite not breaking any rules. Even when multiple users asked about support responsiveness, their message was also removed.
I have also seen other users experience the same issue, where the tickets they opened in repeat support section were just getting automated replies from a bot, no human review at all, just the same reply whatever you type in the ticket.
This creates a situation where users can be penalized without transparency, without evidence being reviewed, and without any fair appeal process. There is effectively no real support available.
I would not recommend this platform unless they improve their support system and provide proper investigation and communication.
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Repeat is a leading esports tournament provider, enabling players from around the globe to win prizes and compete across all platforms, powered by PlayStation.
We take the integrity of our tournaments very seriously and we do not tolerate cheaters, smurfs, or bad actors and often have to remove violators from the platform.
