Email received from Oddcolours, enough said I think:wish to acknowledge receipt of your letter with bemusement.Which parts of my previous correspondence is your mind ignoring?1) Whilst there may be a couple of mm’s difference in the specification between Ideal Standard and Sottini, the seat is the same, as manufacturers (Sottini and Ideal Standard being part of the same group of companies) allow themselves a few mm’s of tolerance on pottery anyway.2) I still have your original e-mail, expressing how pleased you were with the seat3) As also previously expressed, it’s pretty obvious that you’ve failed to install the seat correctly and have damaged the hinge mechanism somehow, yet you’re wanting to try and BULLY your way into extorting a new seat / hinge out of my Company. Well, as also previously explained, that really won’t work.Sending futile letters to me and wasting even more of my and your time won’t result in your expected resolve.I don’t need to enter into further discussions with any third party, as I have more than sufficient evidence to support what my Company has supplied you, including your own wording to express how pleased you were with the seat. You may need to seek independent legal advice, who I’m sure will explain to you and – who knows – get through to you that, having expressed how pleased you were with the seat, that you can’t then expect to back-track 100% and suggest that it’s not right and you having botched the installation also means that you are liable for the seat, as it can’t be returned in the same condition. You agreed to my Company’s Terms and Conditions, which fully show the returns procedure for Goods received/ordered.Now please,.. however used to getting your own way elsewhere you may be, please resist in wasting even more of my time.Go ahead with whatever Court action you feel you want to progress with to try and justify to yourself that you’re in the wrong, that you’ve damaged the seat, that you’ve fitted the seat (thereby unconditionally accepting the condition of same)… I really won’t be intimidated by anyone. Others have tried, and failed miserably.Now please, stop with the barrage of communication, which could now be deemed as harassment. I have fully expressed Oddcolours Ltd’s position. I trust you don’t need further clarification of this. If you do, I suggest you pass any further correspondence through your appointed solicitor for any legal action.Futile attempts at intimidation and bullying only suffices in making you look weak and as though you have nothing better to do, other than deflect the facts to twist them to meet your own misguided thoughts.Please stop harassing me without further delay. You are now becoming increasingly annoying, but this will not affect my Company’s position or the evidence I have readily at my disposal.If you want to waste £70 or more on taking this to Court to try and make yourself feel better for failing to have the seat installed correctly by a competent installer, then please feel free, but please rest assured that any such action will be vehemently refuted and the evidence I have shown to make the magistrate laugh at your vain attempts to extort monies / goods from my Company.I shall say no more.Please go and try your bullying tactics on someone who they may actually work on,… They won’t ever work on myself.Yours disgusted by your continued attempts to extort monies / goods from my Company, let alone wasting more of my time. Enough.Nick WolstenholmeDirector
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Supplier of brand new replacement toilet seats, basins, wc suites and accessories in hundreds of colours / styles / finishes. Showroom offering quality British and European bathroom suites and en-suites. Displayist for Burbidge, AXOR, Majestic, Utopia Furniture, HiB amongst others.
