Review Time
I placed an order with these people in 2021. It was for my daughter that had just lost her dad. She never got her order and she never received her money back. We called many times both her and I and it was just an endless loop. As if her heart wasn't already broken enough with a wound i couldnt just put a bandage on and kiss it better.. For over a year she kept a constant check on both porches and even inside the mailbox despite me telling her a package would not fit in there.. She was a wreck for a long time after her birthday money was stolen. I still have the confirmation email with the invoice from them about her order.
Almost three years ago, before covid started, I had placed an order. In 30 days it'll be shipped (I think). Was excited to get my package. A couple months passed, I emailed about my package, I got no response. More months passed, I email again. I finally got a response, but received bad news. Sellers husband was ill. Seller told me that they were going to check up on the orders and they will soon ship my package. As I waited, months passed. Still no package! I emailed again feeling angry and frustrated. What is going on with my package!? The other end went dark. No one has emailed me or refunded me or sent my package. It is September of 2023 and I am still waiting for my package. That is more than enough time. It should have been here by now!
I ordered a Tiger Salamander from reptilecity.com in October. It's now December and I haven't received anything from them via mail, email, or phone. They ignore emails and don't allow their phones to ring. Time to contact the fraud department of my bank and report them all over the internet. I suggest all to stay away from this place.
Very BAD business and HORRIBLE customer service. They charge your bank immediately but will never send over any shipment. They don't respond to emails, phone calls or text messages. Still struggling with them for a refund. It is a pure SCAM, KEEP AWAY! Have reported to the FTC and IC3 for a malpractice.
I am owed 300.00 sence February of this year ! My order # 187521 ! An he just said last wed he has my order in front of him an its Tue an this is what I'm told every time ! They need shut down an imprisoned for fraud an theft ! Thanks Chad Vergauwen tumblerv56@gmail
March 11 Placed an order # 60003 for a Tarantula @ 16:58 EDT .Received email confirming such. April 19, 2021 Requested anupdate @ 1:59 pm as to the status of my order # 60003 April 23,2021 Received an email from "Nina" @ 11:54 am stating she"would look into Order # 60003" April 23, 2021 Received anemail from "Tyler Baum" ( Lead Customer Service Rep) @ 1:10 pmstating that "he would look into order # 60003" April 23, 2021received another email from "Tyler Baum"( Lead CustomerService Rep) stating " I'm sorry for the inconvenience. Let me look into it."Todate May 4, 2021 there has been NO replies, no answered calls NOTHING all for $ 50.00Their phone # is 1-888-487-3465I've also been texting them to 1-903-732-8755
Placed an order last May. Over $60 and never recieved a thing. Back when they would actually answer the phone I was told numerous times that my lizards were shipping. It never happened. We're coming up on a full year now. 100% theft!!!! Buyers, please do not even consider using this horrific company.
I don’t know how this please can I have it I don’t know how this place can I have a purchased a Asian water monitor their January 10 it is now May 6 and I am still getting the runaround and excuses why my reptile has not shipped I’ve turned them into the Better Business Bureau and wrote multiple bad reviews and now they don’t even answer my calls
These people are criminals. When you take money for goods or services that you don’t provide.... that’s theft, plain and simple. I see I’m not the only one. Incidentally Felton told me he was going through a divorce! That’s why I’ve been waiting 2months for nothing! Still no refund! How can this happen to so many and this business can still advertise and scam people? And he’s in Texas? Shameful!
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