I purchased a RESPA Regent mattress from a local supplier less than a year ago, The price was meant to have been reduced but the advertised price is still the same now / marketing ploy. I'm not sure what the real retail price actually is or was. Within about 8 months it developed a dip in the centre about 1 foot in diameter and about 3 inches in depth. The sunken area has lost its elasticity and does not return to shape, its a memory foam mattress by the way, or is meant to be !Other people have posted similar comments here also about this issue / having strange hollow patches in their mattress on recent purchases.It was inspected, RESPA didnt want to give me the report, the engineer spent over 30 mins with some string and a measuring tape and wrote a 7 page report, that you could condense into 1 page ! He also let slip that he has seen this issue before, normally not on the centre of the mattress, on the sides !RESPA and retailer Ez Living Interiors blame me based on the comical report findings and have washed their hands of the claim, this mattress did come with a 5 Year Warranty which obviously means absolutely nothing.They blame that the solid base that the mattress sits on is wrong by about 1 inch overhang ! The mattress is meant to have extra side reinforcements also to increase rigidity. The base is also solid and the mattress is one sided / cant be turned over.They are denying that the sunken area a foot in circumference is a manufacturing / design fault ! Their warranty dodging excuse is not believable.It will be unusable shortly !What ensued was a trail of emails back and forward to the retailer, you cant contact RESPA directly which is strange. The questions that I asked in the 10 emails were never fully answered, my questions that were responded came back with flowery / shallow answers wishing me a nice day / evening etc !I gave up in the end as it was pointless. I will be bringing this matter to The CCPC also as I am a consumer and have rights I believe under Sale of Goods Act etc/Warranty and aftersales service consisted of a warranty dodging exercise by manufacturer (RESPA) and retailer - Ez Living Interiors. The lifespan of my mattress wont be a whole lot longer and its next journey will be to the local recycling centre.I am disappointed with my purchase from RESPA, I have purchased other items of furniture from Ez Living Interiors, their sale staff are knowledgeable, delivery staff are rude and aftersales is just an email battle that goes nowhere. I will buy a better brand next time with better build quality, that is fit for purpose and from a reputable retailer / supplier who will honour warranty and not fob me off with nice words that amount to nothing.Pointless purchase that should last longer !Overall, a disappointment and waste of time.
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