THREE REASONS WHY I RECOMMEND YOU STAY AWAY FROM THIS SUPER FUND: 1) UNSOLICITED HIGH FEESI joined Rest over 2 years ago because it was my employer's default super fund. They charged me over AU$1500 in insurance fees that I never signed up for and I had to fight for over a year to get my money back. They used every possible excuse to avoid paying me back until I threaten to report them to AFCA. 2) DELAY TECHNIQUES:Now that I requested early release of my super it's been OVER A MONTH and I still have not received my money even though their confirmation sms said it'd take 3-5 days. Every time I try to contact them they have a different excuse and say that it will take another 7 days to process it again. 3) POOR CUSTOMER SERVICE: Their website and telephone line say they are experiencing delay because of COVID, but that is probably just an excuse for their poor customer service. I have been dealing with them for over a year and they have always used questionable delay techniques way before the pandemic started. I often waited over 1h on the phone and nobody answered. Their live chat is often unavailable. Their customer service will tell you they are escalating or prioritising the matter and then don't contact you for a long time until you chase them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Retail Employees Superannuation Trust is an Australian public offer industry superannuation fund established in 1988.