The other REST reviews provided are an extremely accurate depiction of this miserable company.
REST’s customer service is terrible and completely flawed. Whilst processing a rollover request, the constant delays and lack of information as to why the request gets rejected caused far too much stress. I had to continually call and message up to see why my rollover does not go through. All the while, receive conflicting information from their own support channels. The lack of ownership taken to assist their customers is simply outrageous. They will seriously just pass you off and you will speak to x20 representatives to solve your ONE single problem. Great system.
They really don’t have any incentive to put money toward customer support channels to people leaving the fund, which explains why their support is terrible I guess.
I would urge anyone to NOT join with REST if you are considering this as your retail fund. They’re all well and fine to keep taking your money through fees when you don’t need them to action anything, but as soon as you might require them to actually do work for you (such as process a rollover or payout) their useless customer support will let you down without fail.
Do NOT join up with them if you’re on the fence.
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Retail Employees Superannuation Trust is an Australian public offer industry superannuation fund established in 1988.