I had an extremely disappointing experience at RH Tyson Galleria — twice. During both visits, no one bothered to approach or offer assistance. When I finally asked for help, the response was rude, dismissive, and made me feel as if I wasn’t even a customer.
I was there to purchase bedroom and patio furniture worth several thousand dollars, but based on the staff’s attitude and lack of professionalism, I decided not to move forward with the purchase. Experiencing the same behavior on two separate visits confirms this is not a one-off issue, but a pattern.
For a brand that positions itself as premium and luxury, this level of customer service is unacceptable. Management seriously needs to address this before more customers choose to take their business elsewhere. I will be shopping at other retailers where customers are actually valued.
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RH is an American home-furnishings company headquartered in Corte Madera, California.
