Definitely not worth the "savings" and too much time spent tracking the order and managing the return. I ordered two sets of replacement retainers for my son. It took just under a month from when we mailed the impressions, to when we received the retainers. I purchased them because it was supposed to be a quick turn around time for lost retainers. I checked on them twice and was told I would receive an email when they were on their way. No email. They just showed up one day.Top retainer did not fit...way too small. Couldn't wait another month and start the process all over again.Asked to return them and was told I would have to pay return shipping. When I said I would not, I was told to send a picture on the retainers cut up and they would provide a refund.Refund came through three days later, but for $150, not the $220 I paid. When I inquired on the difference, I was told that they kept $20 of the credit for their original shipping costs (small box, almost weightless product). and $50 for the "free gift" they sent with the retainers. I needed to return the free gift in original packaging and pay the shipping on it to receive the additional $50 credit. I had thrown the free gift away. So, essentially they sold me something I never even asked for. This company is so shady and their business practices are unethical. They prey upon people being busy, not reading the fine print and have a business model that holds onto some portion of your money regardless of providing the desired product. Beware.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
