Admittedly, I don't even have the retainers yet, and I'm already reviewing them. When you order the kit, they send you an amount of putty to make your "impressions" of your teeth. They say they have "confidence" that you can make good molds. This is a taunt. The impression process is unwieldy, painful, and doesn't actually produce good results. And this is by design. They want you to mess up. Because when you do, they charge you to get more putty to try again. Just one more pull of the lever and maybe you'll win... They aren't running a business, but a gambling den. You pay money for an uncertain result, and there are no refunds. Just do yourself a favor and don't fall for their scheme.
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