I bought the kit and had it sent to my house. However, and not their fault, auto correct messed up my address bc It’s a brand new subdivision. I called about it and was told they were receiving the molds back that day, and they would send them back to the correct address. But I waited, and still they didn’t arrive. It took about 3 weeks to finally get the original molds, and I called them again to see what the problem was, and they said they were still waiting on the molds back from the post office ( which was not what I had been told the 1st time).During that time, I broke my retainer in half and it wasn’t even a year old. I finally got the molds, and used their putty. I did 3 impressions and they just didn’t come out right. I had also ordered a set for lower tmj night guards from a different company. Their putty was better, so I used the putty from a different supplier and made the molds for my upper retainers. I sent them in, and it probably took about 2.5 weeks to get them back (after a week in transit). They came in and I will say that they are better quality than the ones from my orthodontist. They are thicker and tighter than any I have ever had from my orthodontist. I’m really impressed by the quality. And I’ve worn retainers for 23 years. I paid for my braces in my early 20’s, so I’m not about to let my teeth shift after the amount of money and time I’ve spent on them. Even though the shipping and processing was so slow, I will be ordering another set of upper retainers. My orthodontist cost $300 for 1 cheap, thin, ill fitting retainer, and I spent $200 for 2 with retainers direct and received the best quality retainers I have ever had.So I ordered them originally in mid May, and finally got them back in July. The 1st three weeks was waiting on the post office to decide what the heck they were doing. I wished they would have come with a retainer case, but they are sold on Amazon for $4.
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