I had a positive experience at first with quick reply times and useful staff, but as soon as I had an issue the wait time was much longer. My retainers broke within 6 months of purchase. I have worn retainers for many years, and this has never occurred so quickly. After asking a question, the staff left my answer on read and I had to request for them to reply with advice. My complaints were then dismissed. I was not necessarily expecting compensation, but good customer service is essential for a successful business.
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