On March 7, 2024, I purchased both top and bottom retainers from Retainer Xpress for a total cost of £154.99. The package included four putty materials for molding the teeth. Despite meticulously following their instructions at every step, I find myself unable to meet their verification requirements. To my dismay, they now require me to purchase additional putty from their website, which will incur an additional cost of £7.99, with no guaranteed success.This company’s practices feel like an endless rip-off, capitalising on significant usability challenges. The verification process appears unattainable. Doubts about the feasibility of their product and service have led me to request a refund for the unused service. I am willing to pay for the kits I’ve already used.However, Retainer Xpress’s deduction for the putty kits is excessive. They offer a deduction of £39.99. To purchase additional putty on their website is £7.99 and average retail price of the putty is only £12.99, I can't adjustify £39.99 deduction they proposed.Had I obtained a retainer from a dentist, I would likely have received it by now. The verification difficulties have caused a significant waste of my time.My advice: Avoid using Retainer Xpress altogether.
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