Avoid. Ordered a pair of retainers which arrived and, despite being advertised as ‘orthodontic standard’, were far more flexible than the two pairs I have had issued by two different London dentists. Politely suggested that I was disappointed in the quality and asked whether I could order a second thicker pair at the rate which is offered if you opt to order two pairs at point of purchase. Was instead quoted the price of a new pair via a new order, and offered a 10% discount (for context - £115 as opposed to the c.£35 at original point of purchase) if I were to leave a positive trust pilot review. Beware - it’s possible other positive reviews have been bribed out of people in a similar way :)Edit: the ‘delight’ that I apparently expressed as per the business response has been assumed from the words: ‘these retainers are feeling better now’ alongside the request for a thicker pair at a c.£35 charge (unfortunately can’t upload photo evidence). And the precise wording that requested a review so that people can decide for themselves whether it oversteps: ‘ Our team has got back to us and have informed us that you can receive a 15% discount off your second set order following a review on TrustPilot. Are you happy to do so?’
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