Do not waste your time and moneyI ordered a retainer from here as I had just finished Invisalign and composite bonding and had up to a 2 week wait for my retainers to arrive from Invisalign so wanted a retainer asap whilst I waited. I sent my scans off to retainer Xpress (the same ones that were taken after my composite bonding was done and that were sent to Invisalign) They were very quick to get the retainer ready for me for next day collection and communication was great, however the saga started after this. I tried the retainer when I got home as I was handed it in an envelope in a car park, and it was extremely hard to get on and off which is not ideal at all with freshly done composite bonding. I contacted retainer Xpress who said they do not issue refunds until they adjust it once and see if it fits, so I sent the retainer back to be adjusted and then received it back in the post adjusted but still the wrong fit, the retainer actually got stuck on my teeth and I had to forcefully pull it off, which again is terrible for your teeth, especially after having bonding. Due to the constant back and forth and slow replies, this has now been going on for nearly 3 weeks so this now defeats the whole selling point of 'Xpress'. I actually have my retainer from Invisalign now which fits perfectly and was made from the same scans / moulds as I sent retainer Xpress. Since then, retainer Xpress have blamed the poorly fitting retainer on my teeth moving, me not knowing how to put on and remove a retainer (despite going through 6 months of Invisalign and my other retainer going on and coming off fine) and / or me not wearing my retainer enough which doesn't make any sense as I have worn my retainer from Invisalign every night which is a perfect fit which again, was made from the exact same scans / moulds as I sent to retainer Xpress. Complete and utter waste of time and money, hopefully yet another bad review received by this company will encourage them to respond and provide my refund as they legally should given they have sold me an item that is not fit for use, tried to adjust it and its still not fit for use, and are now blaming it on my teeth which have apparently moved despite my other retainer fitting perfect. I will be following up with Legal action if this is not resolved.
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