I ordered a retainer from Retainer Xpress two weeks ago. It took a long time to get my impressions approved. This is partly because they wanted me to attempt them twice, which was fine but partly because they took a long time to respond sometimes to approve them and I had to prompt them. When I sent my impressions to them I realised that I had lost a small card which you are supposed to send back with your name and order number. I therefore wrote my name and order number on a piece of paper and included this instead. They contacted me about this and I sent them all the information which was meant to be on this card again by email. They wouldn’t accept this and wanted me to print and send a card to them - there’s nothing special about this card and it just looks like a business card. I was abroad at the time and couldn’t do so. I now have to wait and faff around printing off and sending back this card to provide information I have already provided several times. This is apparently for identification purposes but they have already identified my impressions from the handwritten card I provided in order to contact me about it. They were also extremely rude to me and showed no understanding that there is urgency to providing a replacement retainer. I have had years of orthodontic treatment and I know that my teeth can move quickly which is why I chose this company rather than going to my dentist. I tried to escalate this within Retainer Xpress but they wouldn’t do so. I’ve never complained about a company in a review before but they have really annoyed me.
Claim your business profile now and gain access to all features and respond to customer reviews.
Maintain your perfect smile with our easy and fast online retainer service!
