After wearing the retainer for 2-3 days my teeth started to move again and I had to go back to my old retainer. I told RetainerXpress who then requested that I send a video of inside my mouth. I thought this was weird and asked why - they didn't give any explanation. I asked several questions and offered solutions - such as a new retainer with thicker plastic - which were. They didn't respond for days at a time, then when their self-invented 14 days deadline had elapsed they refused to give a refund.
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