This company is FRAUDULENT. I paid for a kit to be sent to me, what was sent was of poor quality and therefore I asked for a refund on this basis ie that the kit wasn’t suitable, plus they weren’t able to honour the 3 day turn around as advertised.I asked for a refund and that Iam happy to return the kit - they have refused multiple times and offered me £40 less than what I paid. This is not only illegal under UK law regardless of their own made up policy, but I’ve also reported this company to trading standards and filed a report.I’ve also been informed that even if I’d gone through with the retainer, that the quality is poor; the plastic orthodontics are thick and not compatible to Invisalign’s thin, strong and comfortable mouth pieces.Save your self time, disrespect and poor customer service and just pay the extra £50 and see your dentist ie a trained professional as this headache wasn’t worth the trouble.Update:After having my solicitor investigate this company, it turns out that they have a history of taking peoples money and violating the law in respect to refunds as part of the consumer rights act.I mentioned this situation to my dentist (when I went to get a real retainer this week) and he confirmed, this companyIs highly discredited in the practice, only solidified further by there refusal to email me back, WhatsApp me back, hiding their google review page and now - sending me back a refund for only a partial amount, still owing me £40 plus my solicitor admin fees.
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