Dreadful experience, no stars!I was so excited when I was accepted for the Mayor of London's Warmer Homes scheme, but unfortunately this soon turned into disappointment.The Mayor awarded RetrofitWorks £40 million. I wonder how much of this has actually been spent on doing the work they were commissioned to do.Their affiliated companies are equally dreadful.I received approval for the scheme early in December 2022, had a survey on 6th January 2023 and then heard nothing for several months.I thought there would be a welcome letter, some sort of process of what to expect and should happen next.Nothing.On the Mayors's website it says that successful candidates would be contacted within a week of a successful application and would have a dedicated case worker.Never happened. I found that RetrofitWorks could not be contacted by email or phone. There was no way of making contact with RetrofitWorks.Eventually I called Warmer Homes, who then put me through to someone at RetrofitWorks and this person (whose name I'm not going to repeat here, but others have commented on him, the rudest person I have ever experienced in any position of customer service) had already decided what work I was going to have done to my house without any previous consultation with me. This was the first time I actually spoke to someone at RetrofitWorks.Weeks went by, nothing happened.Eventually I received a call by the same person from RetrofitWorks who then told me that the previous measure recommended by RetrofitWorks was now too expensive and I should opt for another measure. Initially I was led to believe that my house needed 5 retrofit measures, but now it was only one.I was then sent a contract by RetrofitWorks for work to be carried out by a subcontractor, who, as it turned out was also going to subcontract the work to another subcontractor.The contract included no details, I wasn't sure, what was actually going to happen to my house, only that it was a contract for £5000, for flat roof insulation.My questions to the subcontractor about the nature of the work, i.e if the insulation was on the inside or outside of the flat roof, were not answered.I could not sign such a contract.As a consequence no work has been done, I have just wasted a lot of time.You have to submit a lot of confidential paper work in order to get onto the scheme and then allow a very intrusive survey.The scheme has been in place since autumn 2022 year and so there should be a lot of happy customers leaving reviews.In truth there are only a handful of reviews, most of them very poor, no stars, some old complimentary reviews from former employees who worked for this company years ago.My complaints to the director of RetrofitWorks and to Warmer Homes have not been answered.The work of retrofitting London's old housing stock is so necessary. If my and other people's experience is anything to go RetrofitWorks should never have been awarded this contract. It is a complete shambles.I will be making a full complaint to the Mayor of London about my experience with the Warmer Homes Scheme and RetrofitWorks.
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RetrofitWorks is a not-for-profit cooperative specialising in the delivery of high-quality home retrofit projects across the UK. Founded to bring together trusted local contractors, assessors, co-ordinators and community organisations, we take a whole-house approach to energy efficiency—making homes warmer, healthier, and more cost-effective to run.
We’re committed to empowering homeowners with clear advice, tailored retrofit plans, and access to skilled professionals who care about doing things properly. Whether you're looking to reduce energy bills, lower your carbon footprint, or improve comfort, RetrofitWorks is here to help every step of the way.See more
