My husband bought a retrospec beach cruiser and would ride his bike by the beach a few times per week and within less than a year, the bike broke under the seat and in a few other places. He took it to a bike shop and they told him retrospec had a lifetime warranty and that they would replace his bike since the damage fell under warranty. However retrospec denied liability saying that it was caused by wear and tear and they would not cover it. My husband brought his bike inside every day and took the best care of it because he loves biking. The bike shop owner told him that he has been so frustrated with retrospec because they have been denying other customers that should have been under warranty too, from e-bikes to beach cruisers to multi speed bikes. They simply give a blanket denial saying it was caused by wear and tear even though a bike is made to be ridden and not only to look at. Their quality has fallen dramatically causing the bikes to break down and now their customer service is following suit. Be warned that they do not back their warranty. He will be purchasing a different brand for his next bike. We wish we would have known about their awful customer service and bike quality before he purchased his last bike.
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The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
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