I ordered something and had a question. I searched for a phone number and the company doesn't provide one. You can communicate via email; however, they say it could take up to 72 hours to respond to an email. Regarding CHAT, it's just a bot, not a human. The CHAT didn't help because they only give a specific number of options. With this being said, if your question is not one of six to choose from, using the CHAT is no help at all. A company that makes it difficult for the customer to contact them during normal business hours speaks volumes about the company.All I had was a simple question regarding a product I received and the fact I can't get an answer that would take five seconds to answer is frustrating to say the least. Service is More Important than Product. They do have very low prices and the products I ordered were decent quality, not super high quality, just average quality. They do ship very fast and was packaged well. If this company had a customer service phone number they would get four stars.
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The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
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