retrostep.co.uk

3.7
3.7 Based on 22 reviews

...

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Imogen
Incorrect size, £15 return but no refund

Paid £63 for shoes which on arrival were much too small. Customer service responded: 'Our sizes follow the CN (Asian) size system, which can run smaller than standard EU/UK sizes.' So I had ordered size 41 but received much smaller shoes. I then paid £15 to return 3 weeks ago but have neither received refund nor heard from them. No where did I see these details when ordering.

1
Date of experience: Nov 13, 2025

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