I’ve now spent three consecutive days trying to get in touch with Revenue, calling every day between 9:30am and 1:30pm — that’s a total of 12 hours on hold or attempting to connect — without a single answer.This level of inaccessibility is beyond frustrating; it’s completely unacceptable. For an organisation that plays such a critical role in people’s financial and legal obligations, the lack of basic communication is staggering. There appears to be no regard for the time or urgency of the public.If this were a private company, it simply wouldn’t be tolerated. Customers would leave, complaints would escalate, and accountability would be immediate. So why is this standard deemed acceptable just because it’s a public sector body?It raises serious questions: Is anyone in senior management aware of this? Is there any oversight of customer service performance? And more importantly, is anything being done to address it?At present, the experience feels not only unhelpful, but deeply unprofessional. A system that depends on public compliance should, at the very least, be accessible to the people it serves.
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The Revenue Commissioners, usually referred to simply as Revenue, is the Irish Government agency responsible for customs, excise, taxation and related matters.
