The people that work here are great! Every single time I've spoke to someone I've had my problem or query resolved instantly. Everyone is very pleasant, knowledgeable and extremely helpful! The site isn't great. It has an irritating log in system. It's terrible to navigate, its not user friendly - BUT it is useable for certain tasks, and I'm familiar with it now.My problems arise when there is an issue that CANNOT be solved online. What is going on with the phones? The option to hold has been removed. "Sorry, we're too busy to take your call, try again later". Their office closes at 13:30. I have tried multiple times to get through, and at no point was given an option to hold for someone. So I gave up. I discovered a alternative (but not ideal) solution for my issue - that could be done online. I logged in, mid way through implementing my new solution I was logged out of the site. And have since been unable to log back in, either on laptop or phone.It's 16:30. There's nothing I can do now. It's a ongoing payroll issue that should have been resolved last week, but is now going to carry on to next week. This is something that could have been solved in less than 5 minutes on a phone call. Or if the website was fit for purpose. For the record I've been had this issue more than a few times. Just this time I needed to vent. Just another thing in Ireland that's broken.
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The Revenue Commissioners, usually referred to simply as Revenue, is the Irish Government agency responsible for customs, excise, taxation and related matters.
