We started our label late 2000s with reverbnation because at the time it seemed like the best choice. 10 years later, nothing but problems. We have never bought any of their promotional BS and used the site for distribution. The accounting information is a joke. I dunno how many times I've had to look back at sales and thumb through 1 of however many hundreds of 10 result tabs to reconstruct a spreadsheet I should be able to download instantly. There are plenty of examples of bad support or no support (IE just closing my open tickets with little or no explanation. Currently one of our most regarded and reputable artists was taken down due to suspicious streaming. This was a flag sent by stores and there is no explanation other than, you agreed in TOS not to do this, end of story. There is no way this was carried out by the artist and all revenue is frozen. This was relating to streaming revenue only and they are withholding all revenue which they have no answer for when opening support tickets asking why.The other huge issue is that I am not able to withdraw certain artists royalties. This time we uploaded the wrong w-8ben information at the start of 2020 and re uploaded the corrected form once WE noticed the issue. Some of our artists tax information was corrected and some wasnt. I opened a ticket and support advised I update the w-8ben form we've already updated multiple times, ticket closed. This has been ongoing since the beginning of the year and we've received zero support.To sum up, do not under any circumstances use reverbnation unless you are into constant headaches. This company was the best deal "back in the day". They obviously have done nothing to evolve since. Go with distrokid, its free and it works. Oh and one more thing. If you are still thinking of using reverbnation remember once you release with them the only way to switch is to remove your release and re-release with another company. If you could switch seamlessly to another company I would have years ago!
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