Please be very careful when you deal with Revitalise London. After a recent issue with them (1st November 2024), where they blame it on 'system error' where they threat me to pay £95 fine for missing an appointment one year before (which I in fact attended and had receipt for - and yes one year after I left treatment) - I have tried to find out about how my personal data as a patient is managed, and requested to see the policies relating to Data Processing, Data Protection and Data Sharing with Third Parties.Not to mention as an apology for their 'system error' which caused distress and panic, they offered a complimentary appointment just in case you want to spend more money in the clinic! You just cannot make it up!I asked them if the company share patient data (given the context that have patients' sensitive information and treatments) with third parties, and if so, who are these parties? What agreements are in place to ensure data security in these cases?However, to date I receive no response which only adds to more suspicion. When I asked which address I can use to send a formal letter, their response was 'We have many clinics' and they can't provide 1 single address for you - which is another alarm.And when you called them to ask (someone called Sam), their response is 'We are here to book appointments' and that I have to continue to send emails - all which previously went unanswered. Then they said, they can't promise that the other team will respond to my query(despite all working in the same company!).Still waiting to hear back, but in the meantime, hope this post will make them at least have a decency to reply to emails. Interestingly, if you email/call them to book appointments/make payments, you will get immediate response.
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Revitalise London - The most trusted clinic on Harley Street. Revitalise London is widely considered the premier London Dermatology Clinic as well as providing essential wellness therapies such as IV Drips.
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