I emailed to check if they have received my returned item as I could see that it has been collected according to Royal Mail. I got a generic email in response but managed to eventually get to an actual human. After providing them with my email and order number that they requested (which I'm pretty sure was already included in the initial contact form), they ghosted me.I have also tried emailing another support email address I've found but no response. It's been several months now.If only I'd read these reviews before ordering...
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