There is a complete absence of customer support - steer clear of this service. I ordered boots specifically for the holiday season, but they arrived late and without insoles, rendering them unusable for my child. I've attempted to reach out to customer service for nearly three weeks now, with no response whatsoever. My efforts included emails, WhatsApp, online messaging, and phone calls, all leading to automated responses but no human interaction. It's late January, and my daughter still can't wear the boots I purchased. The total lack of human customer service is unacceptable. The website indicates my order is 'SHIPPED,' yet there’s no way to address issues with incomplete orders. For a service that claims to focus on sustainability and ethics, this treatment is shocking. I cannot recommend this service until they improve their customer support. Save yourself the hassle and shop elsewhere.
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