Poor customer service and a frustrating AI chat system on WhatsApp. I ordered boots in size 42 but received size 45 instead. I requested an exchange, but they don’t facilitate them, so I returned them for a full refund. Eventually, I received my refund minus the return postage. I've been pursuing the remaining amount for three weeks now, with no response. It's not a large sum, but it's the principle, especially since the mistake was theirs.
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