I was initially worried after seeing all the negative reviews, especially after ordering a pair of boots in excellent condition. I ordered a size that turned out to be too big, so I returned it for a refund and ordered a smaller size. The return process was smooth, though the new pair took a bit longer to ship. After a standard AI interaction, I spoke with a representative who confirmed my order was on its way and processed my refund while we talked. I received the new pair today, and they are indeed in excellent condition.
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