I sent my husband's shoes for repair, but they returned in an unsatisfactory condition, with poorly glued soles and noticeable gaps. For the price paid, this is unacceptable. I've reached out multiple times over the last three weeks through various channels, receiving only one response that promised to escalate the issue but no follow-up since. We've been loyal customers for years, but this experience is deeply disappointing. Avoid this service; they ignore issues with orders.
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