Bought two pairs and one was sent with laces that were no more than some frayed pieces of nylon string. In the photos they were shown with a buckle. I asked for them to either post a pair of real laces or buckled laces to me or give me a £5 refund so I’m not out of pocket buying a replacement set of laces. Tried to do the return procedure but it won’t recognise my order and when I asked for further help, they have ignored me for over a week and since I cannot just send them back as they don’t recognise my order number and email I am stuck in this loop of not getting any reply’s via email, the AI chat saying it can’t help and I need a human to do this but no human replies.This company is a dumpster fire now and I don’t ever recommend them any more if you can fit alternative barefoot brands. The moment I find a brand that fits my misfit like vivo’s do I will stop using them right away
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