Revivo sent me the wrong shoes and when I emailed them on the revivo @ vivobarefoot.com address, I was told to return them via a link they provided. This turned out to be the Vivo returns process, and when this didn't work (because Revivo orders have an order number that isn't compatible with the general Vivo returns process) I sent several emails that went unanswered. In these emails I had also asked if the correct shoes would be sent out. After a few days of no response I then opened a second ticket by emailing the same support address, and was sent the 'correct' returns link (for Revivo at least), but this included a step to confirm that I was happy to pay for the return postage (it would be deducted from my refund). I sent a response querying why I was responsible for paying for a return when the wrong item had been sent, but I got the generic 'confirm your email and order number and we'll get back to you!' email and then ghosted when I supplied that info. This was the second time a line of conversation went silent. In the meantime I have spent the same amount of cash again on the correct shoes as I didn't want to miss out on the style I wanted, so I have spent twice as much money and am struggling to return the wrong shoes. Today I opened up a third support ticket by again forwarding my original email confirmation to Revivo at vivbarefoot.com, asking why I need to pay for a return of the wrong item. I was told this must have been an error and given a link to some information, but that still doesn't work as it seems to only apply to Vivo purchases, not Revivo. I responded with this and was sent the same generic 'confirm your email and order number and we'll get back to you!' message which has now gone unanswered. At this point I feel I am unable to return these shoes as there's no way of doing this without incurring costs, which I on principle will not pay. I have never encountered such bad customer service and can't in good conscience ever buy from Revivo or Vivo again, nor recommend it to friends or family. Order number and email exchanges can be provided to support all of the above
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