I placed an order with Reviv Serums over two and a half months ago and was given a tracking number that showed no real movement. The parcel never left the U.S., and to this day, it has not arrived.When I reached out to their customer service, I was met with excuses, blame-shifting, and zero accountability. Instead of helping to resolve the issue, they kept telling me I entered an incomplete address—despite the fact that the package never even made it out of the country, and I provided a full corrected address immediately.They refused to reship or refund unless the package was returned (which hasn't happened in months), and even had the audacity to warn me that "a chargeback would not succeed", as if trying to intimidate me.This level of customer care is unacceptable.I’ve had better experiences ordering from companies halfway across the globe. If you're considering ordering from them, be warned: if anything goes wrong, they will not stand behind their product or their process.I strongly recommend avoiding this company.
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Next-gen hair and skin serums with the very latest advanced actives. Proven results, one drop at a time.
Breakthrough clinical serums formulated with cutting edge cosmetic chemistry, delivering results you can see, without the clinic price tag.
Trusted & Tested. Home of the RevivHair and RevivLash product lines, and "dupe-plus" serums.
Direct-to-Consumer (DTC) based in beautiful San Francisco, California. Astonishing Developments LLCSee more
