Having bought two sofas from R.F.M. February 2025 they were delivered on the 18th of that month.Delivery drivers, (Great Guys) were so helpful, polite and professional.Noting, with one of the sofas a problem, photos were taken by by the delivery driver and myself and passed onto the appropriate department / person.First phone call was 24th February, “they will phone back” but no return call. Endless phone calls (Feb, March and April) asking what was happening!!. and always told the same they would “phone back”. Never Happens.Frustrated, called again 18th April to be told they will speak to the assistant manager and he would call me back within the hour.8 DAYS later (26th April) and still NO PHONE CALL.Member of the family visited the store on the 27th April and spoke with the assistant manager about the situation.Received a phone call from him on 28th April and he will now be dealing with it personally and it will get resolved.It is now nearing the end of June and still heard nothing from R.F.M !! ON THE WEBSITE“Buy with confidence - you are in safe hands at Richard F Mackay”OH DEAR IF ONLY !!!!!!
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Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
