We placed a significant order with Richard F Mackay's for living room and dining room furniture. The quality of the products is good but the service and communication has been appalling. Agreed, there are challenges with delivery times due to Brexit and the pandemic, but to still be waiting 7 months for a sofa is unacceptable and not to have had any communication from the person in charge or in fact the manager, is appalling. We have had to phone each time and calls are not returned. This does not apply to one of the assistants who stepped in and did her best to clear up the mess. We will not return to Richard F Mackays or recommend them to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
