I give this company one star as I cannot leave a zero star review. I ordered a sofa 7, yes 7 months ago and still I have no sofa. At the time I ordered the sofa I paid a £1200 deposit agreeing the balance would be paid by their zero per cent finance. I was advised it would be 20 weeks before delivery which was all fine and agreed. I have had to phone every month to find out when I should expect delivery and every month I have been given various excuses as to why the sofa hadn't reached their warehouse. I am aware these are tricky times and think I was patient waiting 7 months. Finally, just 2 weeks before Christmas I was advised the sofa was in their warehouse and could be delivered next day but as the finance papers were not sorted out (ie had not been sent to me) they could not deliver them sofa to me for another 14 days. They have had 7 long months to send me finance papers, 7 months to sort this out but no, the day before delivery they tell me they have not done this. I could have asked them for the finance papers had I known about them. I am absolutely apalled at how this company operate. I have had to constantly chase them up for information, there is never anyone there to speak to, you are constantly advised soneone will call you back but they never do. I have cancelled my order which was in excess of £3,000 as I have completely lost any faith in this company. I have no sofa, have wasted 7 months waiting, they have had my deposit for 7 months and I have nothing and now have to order from another company and wait months again but hopefully not 7. Buy from them at your peril.
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Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
