It has been a WEEK and I am still waiting on my "instant" redemption. I have reached out several times and I get the same answer - I am starting to believe it is not a "live agent" but a Bot ... this is the worst platform - very deceiving ... last "agent" I chatted with said let me check with the manager about your delay - then nothing for 33 mins and I received an end transcription through my email - then I replied to the chat with a ??? and she replied with please wait a moment - so I said that's what you said 30 mins ago and you ended the chat and no reply ..... still waiting for a response and my "instant" redemption as they claim - will never play on this platform again! Nor will I refer anyone else to them!!!
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