won $480 on RichSweeps and have been unable to redeem my winnings. Every attempt to cash out to my debit card results in a generic “something went wrong” error.
I previously experienced a similar unresolved payout issue with SpeedSweeps for $180, which is operated by the same company. Because of this pattern, I am concerned about the reliability of the redemption process.
I have contacted support and am awaiting a resolution. If this issue is not resolved and my winnings are not paid, I plan to escalate the matter through a BBB complaint and other consumer protection channels.
I am sharing this to document my experience and to inform other users.
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