I’m very disappointed with my experience. The customer service team was not helpful, and my interaction with Ashley Rodriguez was particularly frustrating, as she came across as rude and unprofessional. Customer service representatives should treat customers with courtesy and respect.
Additionally, the company advertises “instant redemption,” yet I have been waiting over eight days and still have not received my winnings. This delay is unacceptable and does not align with what was promised. I hope the company takes steps to improve both its customer service and the accuracy of its advertised timelines.
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